Service & Support

We offer the best possible services for our customers - from consulting on the purchase, testing on client's pieces, validation of procedure and after-sales service. In our company, we can also provide surface treatment services to our clients.

We are focused to reduce your direct maintenance costs, improve the reliability of your equipment and increase your profit.

Today, the rising cost pressure, growing energy costs and increasingly stringent environmental regulations in all industries make it even more important, that industrial plants operate at highest productivity and efficiency levels, without unnecessary production downtimes.

You can count on FerroECOBlast Europe to provide ongoing service and support of your surface treatment equipment throughout its life cycle and beyond. Our objective is to maintain the long term relationship and to become a trustworthy partner when support for different reasons is needed to solve a problem or other issues.

We support our customers with:

  • Sales of spare parts and equipment for personal protection
  • Consulting and supply of the abrasive media
  • Regular maintenance and repairs
  • Training and technical support of customer's personel
  • Consulting and support regarding the surface treatment processes and equipment parameters.

Our service and support services also cover obsolete and discontinued products.

Always at hand

What support do we offer?

  • Accessories and spare parts are on stock
  • Highly qualified service team supporting our clients worldwide in the shortest time possible
  • Professional education and training of clients personnel 
  • Fast and efficient telephone support and visit on site on demand.

For solving common problems take a look of frequently asked questions and answers.

What are the benefits after the purchase:

  • Development of new solutions (enhancements) according to the customer's growth
  • Reliable after-sales service
  • All spare parts and consumables always on stock
  • 24-hour service is possible in all parts of the world with internet connection 
  • 24-hour field service in the area of 500 km around our facilities 
  • Highly trained and well-equipped service team on the field

In case of needs please contact our Service & Support department for more information.

Frequently Asked Questions

Why is the blast jet not even?

There are many reasons for the uneven blast jet:

  • worn out blast nozzle
  • incorrect dosage valve adjustment
  • bad quality of an abrasive medium

Why does the abrasive medium stay in the cabinet?

The abrasive medium can stay in the cabinet because of:

  • too big specific weight of the abrasive medium regarding the chosen filter system,
  • damages on the suction hose,
  • saturation of the filter cartridges.

Why is the blast nozzle so fast worn out?

For a correct work, it is necessary to select the right nozzle, the correct adjustments of parameters and the correct choice of blast nozzle regarding the blast medium's grain size.

Otherwise, it can happen, that the nozzle is worn out too fast.

Why is there so much dust in the cabinet?

There can be dust in the cabinet because of the following reasons:

  • worn out abrasive medium,
  • unsuitable abrasive medium,
  • unsuitable suction unit,
  • saturated filter cartridges,
  • errors on the ventilating unit (damaged suction hoses),
  • unprofessional assembly of the equipment.

Why is it not allowed to use quartz sand?

Quartz sand can cause illness ofFF the respiratory organs.

Why is the machine working slowly?

This can happen because of the following reasons:

  • the use of an inappropriate system of sandblasting (pressure/injector),
  • incorrect parameter adjustments,
  • unsuitable abrasive medium

Why is the system stopping?

The System can stop because of wet or greasy abrasive medium or because of humidity or oil in the compressed air.